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Commitment To Service
At Cara & Company Hair Salon, we are dedicated to providing you the best hair care services. Each of our licensed stylist sincerely enjoy what they do and it is reflected in the loyalty of our clients. We promise individual attention and great value for all of our customers.
We schedule appointments according to our stylist availability and specialty. If you are running late, please let us know and we will do our best to accommodate you. Arriving late may limit the time allocated for your service. In some cases it may be necessary to reschedule your appointment to ensure quality service and most importantly your pleasure and enjoyment. As a courtesy to all clients our treatments are completed as scheduled and will need to be booked when your appointment is made. We ask that you also specify if you need a partial highlight or a full highlight as there is a great difference in the time allocated for each.*
Please arrive 10 minutes prior to your appointment to fill out client information card and change into your robe. This allows ample time to find your way to our location and get settled.
Methods of Payment
Cara & Company Hair Salon accepts Visa, Mastercard, American Express, Checks and Cash.
To ensure we can give all clients the attention they deserve, we ask our clients to leave children ages 8 and younger home unless their child is scheduled for an appointment in our salon. If you should need to bring your child with you, we do ask that they are capable of sitting quietly in the reception area for the entirety of your salon appointment. This will ensure that our other guest can relax and feel pampered on the time they have set aside for themselves!
As of January 1st, we will be changing our pricing for children’s haircuts as well. Because our stylists are paid based on their time, we will no longer have separate pricing for kids’ cuts. All stylist will have a set price for women’s and men’s haircuts regardless of age. You can find the price menu on the team page under each stylist. Please feel free to continue bringing your children ages 4 and over in to be pampered by their stylist but note the change in price. As a courtesy to our other guest and the safety of our stylist, children who cannot sit still will be asked to wait until they are old enough to enjoy getting a haircut!
Strict and Enforced 24 Hour Cancellation Policy!
We at Cara & Company want to be able to provide the best service to as many of our valued clients as possible. As a courtesy to our clients, we send an email 5 days in advance, a phone call 2 days in advance and an automatic text 1 day before to remind clients of their upcoming appointments. We also provide a cancellation list for clients that are waiting to see a fully booked stylist. Over the past year, we have had several no-shows or last minute cancellations, leaving stylists with gaps in their schedules that were too last minute to fill, even with several people waiting on the cancellation list. Due to the demand of our stylists, and the fact that we as a business get paid by our time, we have decided to implement a cancellation policy.
As a courtesy, we will call and confirm your service appointments 48 hours prior to your appointment date. After your first initial visit, when we have updated your client profile, you will receive an email 5 days in advance, a phone call 2 days in advance and an automatic text alert. However, if we are unable to reach you, and can only leave a message, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.
Gratuity is customary for good service and always left to the discretion of our clients. They can be included in any form of payment.
*Due to the Alabama Board of Cosmetology’s rules and regulations pets are not allowed.