Commitment To Service
At Cara & Company Hair Salon, we are dedicated to providing you the best hair care services. Each of our licensed stylist sincerely enjoy what they do and it is reflected in the loyalty of our clients. We promise individual attention and great value for all of our customers.
Appointments
We schedule appointments according to our stylist availability and specialty. If you are running late, please let us know and we will do our best to accommodate you. Arriving late may limit the time allocated for your service. In some cases it may be necessary to reschedule your appointment to ensure quality service and most importantly your pleasure and enjoyment. As a courtesy to all clients our treatments are completed as scheduled and will need to be booked when your appointment is made. We ask that you also specify if you need a partial highlight or a full highlight as there is a great difference in the time allocated for each.*
New Clients
Please arrive 10 minutes prior to your appointment to fill out client information card and change into your robe. This allows ample time to find your way to our location and get settled.
Methods of Payment
Cara & Company Hair Salon accepts Visa, Mastercard, American Express, Checks and Cash.
Children’s Policy
To ensure we can give all clients the attention they deserve, we ask our clients to leave children ages 8 and younger home unless their child is scheduled for an appointment in our salon. If you should need to bring your child with you, we do ask that they are capable of sitting quietly in the reception area for the entirety of your salon appointment. This will ensure that our other guest can relax and feel pampered on the time they have set aside for themselves!
As of January 1st, we will be changing our pricing for children’s haircuts as well. Because our stylists are paid based on their time, we will no longer have separate pricing for kids’ cuts. All stylist will have a set price for women’s and men’s haircuts regardless of age. You can find the price menu on the team page under each stylist. Please feel free to continue bringing your children ages 4 and over in to be pampered by their stylist but note the change in price. As a courtesy to our other guest and the safety of our stylist, children who cannot sit still will be asked to wait until they are old enough to enjoy getting a haircut!
Strict and Enforced 24 Hour Cancellation Policy!
We at Cara & Company want to be able to provide the best service to as many of our valued clients as possible. As a courtesy to our clients, we send an email 5 days in advance, a text message 2 days and a phone call 1 days in advance to remind clients of their upcoming appointments. We also provide a cancelation list for clients that are waiting to see a fully booked stylist. In the past we have had several no-shows or last minute cancelations, leaving stylists with gaps in their schedules that were too last minute to fill, even with several people waiting on the cancelation list. Over the last year, due to COVID, the amount of no-show and last minute cancellations has been detrimental to our stylist. Due to the demand of our stylists, and the fact that we as a business get paid by our time, we have decided to enforce an updated cancelation policy. Moving forward appointments canceled, rescheduled or changed without giving 24 hours notice will be responsible for 50% of their scheduled services. Appointments that no show/No call will be responsible for 100% of their scheduled services. ANY CHANGES HAVE TO BE MADE VIA A PHONE CALL TO THE FRONT DESK. Emails and text messages are automated and we DO NOT get your response. This is an effort to cut down on no-shows and last minute cancelations and, therefore, allow us to accommodate more of our clients and add a little more beauty to each of your days. 🙂 We truly appreciate and love all of our clients. It is a joy being able to make you feel your most beautiful, share in your special moments, and be a small part of your lives. Thank you
Confirmation Calls
As a courtesy, we will call and confirm your service appointments 48 hours prior to your appointment date. After your first initial visit, when we have updated your client profile, you will receive an email 5 days in advance, a phone call 2 days in advance and an automatic text alert. However, if we are unable to reach you, and can only leave a message, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.
Gratuities
Gratuity is customary for good service and always left to the discretion of our clients. They can be included in any form of payment.
*Due to the Alabama Board of Cosmetology’s rules and regulations pets are not allowed.
